Return and Refund Policy for Toy Products
At our company, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not satisfied, we provide clear guidelines for returns and refunds on our toy products.
1. Eligibility for Returns
- Products must be returned within 15 days from the date of delivery.
- Only unused, unopened, and original condition products are eligible for returns.
- Items that are damaged by the customer or show signs of use are not eligible for a refund or exchange.
- Products purchased during sale or promotional offers may have special return terms; please check the offer details at the time of purchase.
2. Non-Returnable Items
The following items cannot be returned:
- Products that have been opened or used.
- Products that have personalized or customized features.
- Items marked as final sale on the product page.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at vedika.enterprises1603@gmail.com with your order number, product name, and reason for return.
- Our team will review your request and provide instructions for returning the product.
- The product must be securely packaged in its original packaging to prevent damage during transit.
- The return shipping cost may be borne by the customer unless the return is due to a defective or incorrect product.
4. Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days to the original payment method used at the time of purchase.
- Shipping charges (if any) are non-refundable, except in cases where the return is due to our error.
5. Exchanges
- Exchanges are allowed for defective or damaged items.
- If you wish to exchange a product, contact vedika.enterprises1603@gmail.com with your order details, and we will guide you through the process.
6. Damaged or Defective Items
- If you receive a damaged or defective product, please report it within 48 hours of delivery by emailing vedika.enterprises1603@gmail.com.
- Include photographs of the product and packaging to help us process your claim faster.
- We will either replace the item or issue a full refund, depending on availability.
7. Customer Support
For any queries, clarifications, or assistance regarding returns, refunds, or exchanges, please contact us at:
Email: vedika.enterprises1603@gmail.com
Our customer support team is dedicated to resolving your concerns promptly and courteously